MIAMI, January 1, 2018 (Newswire.com) - Christopher Mihoulides and Credit Counsel Inc. have had a long, steady run as a company specializing in debt recovery across the world. With the combination of quality service, reasonable rates, and a courteous touch, Credit Counsel Inc. has helped practices recover lost funds.
"Our debt recovery staff is well-qualified and holds high standards when recovering debts for our clients," says Mihoulides. "Each of our agents handles a claim from the first collection call to a potential lawsuit."
An agent caring about the customer and staying friendly could lead to a customer being open and receptive to what is transpiring.
Christopher Mihoulides
The goal of Credit Counsel Inc. is to preserve the image of their client's practice within their respective industry. Also, to achieve the highest possible return on each dollar placed in the debt recovery process.
Credit Counsel Inc.'s motto says, "If there is no collection, there is no charge."
"We stand by our motto with every client," explains Mihoulides. "Because of our high debt recovery rate, we can guarantee our clients will get the biggest return."
While Mihoulides boosts his agents of the company, he mentions there are many characteristics one must have to be useful in the industry.
"We as a company teach these characteristics to all of our agents before they start with the company," says Mihoulides. "If an agent can learn from these, they will be successful in the debt recovery process."
Be Prepared for the First Call
Before an agent makes contact with a delinquent customer, the agent needs to know everything about the customer. Making copies of all invoices, contracts, and other information associated with the account will help.
"The first contact is important to set the tone and dialogue," says Mihoulides. "Being prepared with notes and files will help to explain what is going on with the customer."
Document All Aspects of Communication
While talking to a customer about an outstanding debt, all agents should be taking notes about the conversation. This notetaking includes comments made by the customer.
"Reasoning behind taking notes could help in the future if there is a debt dispute," says Mihoulides. "Over time, these notes can be handy when disputes or misinformation becomes reported."
Be Pleasant and Control Yourself During Interactions
"The tone of an agent's voice can impact how successful the conversation will become," says Mihoulides.
If an agent starts the conversation in a friendly tone, the customer will respond more on the positive side. Instead of becoming confrontational, an agent should ask the client if they can help.
"An agent caring about the customer and staying friendly could lead to a customer being open and receptive to what is transpiring," explains Mihoulides. "This friendly demeanor could help a customer from becoming defensive."
But agents need to be warned not to become heavily invested in a customer's story. The ultimate job of the collector is to recover the highest amount of the debt from the customer.
Stopping Anger or Harassment With Customers
Agents should always stay calm when dealing with customers. This statement is even more accurate when the customer becomes irritated or angry.
"Because a customer becomes angry and starts saying nasty things, an agent cannot retort with their anger," states Mihoulides. "Staying levelheaded becomes extremely important in these types of situations."
No matter what, an agent should always listen carefully to the customer. Also, keeping the dialogue constructive and to the point of recovering a debt.
These critical aspects of a successful debt recovery company need to be upheld by agents. Credit Counsel Inc. has been successful in the commercial, medical, international, and occupational health sectors of debt recovery.
"We take pride in our high debt recovery rate and willingness to work with any customers in recovering a debt," concludes Mihoulides. "There is no debt too small or too large."
To visit the Credit Counsel Inc. website, please click here.
Media Contact:
Eric Blankenship
Eric@Netreputation.com
786-332-6554
Source: Web Presence, LLC
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